Cancel and Refund Policy

Whereas the often-heard grievance of many new patients was that they did not get appointment with the doctor for consultation, nor did the clinic grant them any advance-appointment.

Whereas patient not being able to obtain new appointment was due to the fact that doctor consults to a limited number of patient.

Whereas in the past, an arrangement was made to book advance-appointment of patients by taking down their name on telephone. The system had to be abandoned after it was noticed that many patients did not turn up on their date, thereby not only blocking appointment of other patients but also keeping doctor idle.

Whereas to redress the grievance of genuine patient for absence of advance-appointment, it has now been decided to launch a new "Online Advance Appointment & Payment System" with a feature of mandatory online advance-payment of fee before an appointment date is confirmed.

In view of above premises, I, the end-user of this "Online Advance Appointment & Payment System", agree as under:

That I agree the advance appointment may be confirmed only after the clinic received online advance payment of fee.

That I agree the advance appointment, once confirmed by the system, cannot be cancelled and therefore advance payment of fee made shall not be refunded.

That I agree I shall keep the appointment which was scheduled or re-scheduled for me.

That I agree the clinic may, on its own, re-schedule any of my appointment date without reference to me. I shall consent to such re-scheduled date and shall not, in any case, seek refund of fees paid.

That I agree I shall inform the clinic of preponing the appointment date during working-hours well-before the desired date and upon doing so only, the clinic may consider, at its discretion, preponing the appointment to any earlier date. I shall consent to such re-scheduled date and shall not, in any case, seek refund of fees paid.

That I agree I shall inform the clinic of postponing the appointment date during working-hours well-before the appointment date and upon doing so only, the clinic may consider, at its discretion, postponing the appointment to any future date. I shall consent to such re-scheduled date and shall not, in any case, seek refund of fees paid.

That I agree if I fail to inform the clinic of preponement or postponement of appointment date and if there happens a no-show, then the fee paid shall be forfeited and the clinic shall not entertain request of re-scheduling.

That I agree I shall use "Online Advance Appointment & Payment System" to book advance-appointment only upon conceding to above terms and conditions or otherwise I shall not proceed further to use this system.

That upon using "Online Advance Appointment & Payment System", it shall be deemed that I have agreed upon the terms and conditions including those of refund policy.